Prepare for Market Disruptions through Every Mile
The last mile delivery space has experienced various types of disruption over the last few years. Because the market is always changing, supply chain disruptions are inevitable, and consumer buying trends will always be evolving. With that in mind, making sure you have a last mile provider that scales seamlessly with your supply chain is crucial.
Our Final Mile Services® team will get to know your business so we can provide proactive solutions and be ready to serve and scale your operations based on the market. Keep reading to see how we’ve helped customers in their times of change.
Scalable Solutions Anywhere
At J.B. Hunt, we’re Driven for You™, which means we’re always looking to improve our flexible solutions to support our customers at all times. Whether your business is operating as normal, or is experiencing a change in volume, our people are here to provide you with operational excellence that supports your overall supply chain.
We had a retailer preparing for their peak season and expecting a larger increase in volume than originally planned. Their current provider couldn’t support the requested increase, so the customer asked our team if we could quickly start up a temporary cross-dock facility. We got to work setting one up that could handle their increased freight volume and labor force. We were able to start the operation in just two weeks and continued to operate through the entirety of the season, successfully supporting their busiest and most important time of the year.
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“We worked closely with the customer and our vendors to find a solution that would meet the customer’s needs. We were able to start the operation in just weeks and continued to operate through the entirety of the season.”
Patrick, Director of Strategic Accounts
Sometimes customers experience a disruption that leads to a decrease in volume, and because of our size, we’re able to flex our services and continue supporting their needs. When a furniture retailer saw a reduction in volume, our teams put together a plan to re-allocate resources. Instead of drivers leaving to find work elsewhere, we crossed trained them on appliances and other merchandise to help make deliveries for other customers in the area. When the customer’s higher volumes return, we’ll be able move the drivers back to their business, eliminating the risk of decreased customer service due to onboarding and training new drivers.
Our people have shown that we can be scalable in a variety of situations by providing flexible solutions that fit our customers unique supply chain needs.
Are Your Last Mile Delivery Services Prepared?
We understand that during times of uncertainty it’s more important than ever to maintain strong lines of communication to run a successful last mile logistics program. Because we provide our customers with local account management onsite and these account managers are embedded in your business day to day, we can supply you with a high level of service and in turn, your customers will receive a high level of service.
Strong and open communication also aids in giving deeper insight into the market that your business is operating in to help reduce surprises that can arise during times of extreme pressure. Additionally, our logistics professionals’ understanding of your market and last mile delivery needs creates further opportunities for customized solutions.
The quality of service you offer to your customers isn’t something you should compromise on – especially when it comes to home deliveries. By investing in a J.B. Hunt Final Mile Services program, you can know that you’re providing a high-quality service to your customers that fosters strong brand loyalty, provides excellent service and adds greater value to your business.
Our Final Mile Services offerings provide end-to-end supply chain solutions that can take stress and cost pressure off the last mile delivery process. Connect with us today to start building your program!